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Privacy Policy

Last Updated: 27 July 2026

1. Introduction

Welcome to VIBES Bangladesh. We are Bangladesh's trusted healthcare, wellness, and aesthetic centre. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, communicate with us, visit our centres, or use our healthcare, wellness, and aesthetic services.

We are committed to protecting your privacy and handling your personal information responsibly in accordance with the applicable laws and regulations of Bangladesh, including the Information and Communication Technology Act, 2006 (as amended in 2009 and 2013), the Cyber Security Act, 2023, and other applicable laws, regulations, and professional obligations governing the protection of personal information and healthcare records in Bangladesh.

2. Information We Collect

To provide safe, effective, and personalized healthcare and aesthetic services, we may collect the following information:

Personal Information

  • Full name
  • Date of birth and age
  • Gender
  • National ID or other identification (where required)
  • Photographs, including treatment progress and before-and-after images (only with your explicit consent)

Contact Information

  • Mobile phone number
  • Email address
  • Residential address
  • City, district, or location

Health & Medical Information (Sensitive Personal Data)

Depending on the services you receive, we may collect:

  • Medical history
  • Current medications
  • Allergies
  • Existing medical conditions
  • Height, weight, BMI, and body measurements
  • Dietary habits and lifestyle information
  • Skin type and skin concerns
  • Treatment history
  • Wellness and aesthetic goals

Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage and browsing activity
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information only for legitimate business and healthcare purposes, including:

Providing Our Services

  • Deliver personalized medical weight management, skincare, laser, hair restoration, and wellness treatments
  • Create customized treatment plans based on your health profile
  • Maintain accurate medical records

Appointment & Customer Support

  • Schedule and confirm appointments
  • Send consultation reminders
  • Respond to your questions and support requests
  • Provide post-treatment follow-up care

Marketing Communications

With your consent, we may send:

  • Promotional offers
  • Discounts
  • Wellness tips
  • New service announcements
  • Event invitations

These communications may be sent via SMS, WhatsApp, email, RCS, or telephone. You may opt out at any time.

Improving Our Services

We use feedback and website analytics to:

  • Improve our treatments and services
  • Enhance customer experience
  • Develop new wellness programs
  • Improve website performance

Legal & Regulatory Compliance

We may process your information to:

  • Comply with applicable laws and regulations
  • Meet medical record-keeping obligations
  • Resolve disputes
  • Protect our legal rights

4. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following situations:

With Medical Professionals

Your information may be shared internally with our doctors, nutritionists, physiotherapists, dermatologists, and other healthcare professionals involved in your care.

With Trusted Service Providers

We may share information with trusted third-party service providers who help us operate our business, including:

  • Appointment management
  • Website hosting
  • Payment processing
  • SMS and WhatsApp notifications
  • Customer support
  • Marketing platforms

These providers are contractually obligated to keep your information confidential and secure.

Legal Requirements

We may disclose information if required to do so by:

  • Applicable law
  • Court order
  • Government authority
  • Regulatory agencies

or when necessary to protect the rights, safety, property, or legal interests of Vibes Bangladesh, our employees, or our clients.

Testimonials & Success Stories

We will only publish your treatment photographs, testimonials, or success stories on our website, social media, or promotional materials after obtaining your explicit written consent.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website performance
  • Remember your preferences
  • Analyze website traffic
  • Enhance user experience
  • Deliver relevant advertisements

You may choose to disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.

6. Data Security

We maintain appropriate technical, administrative, and physical safeguards to protect your personal and medical information from unauthorized access, misuse, alteration, disclosure, or destruction.

While we use industry-standard security measures, no method of internet transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

7. Your Rights

Subject to applicable laws, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request updates to your contact or medical information
  • Withdraw your consent where processing is based on consent
  • Opt out of promotional and marketing communications at any time by:
    • Replying "STOP" to SMS or WhatsApp messages
    • Clicking the "Unsubscribe" link in our emails

Please note that withdrawing consent for certain health-related information may limit our ability to provide some medical or wellness services safely.

8. Data Retention

We retain your personal and medical information only for as long as necessary to:

  • Provide our services
  • Maintain medical records
  • Meet legal, regulatory, accounting, and reporting obligations
  • Resolve disputes and enforce our agreements

When your information is no longer required, we will securely delete or anonymize it where appropriate.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page along with the revised Last Updated date. We encourage you to review this Privacy Policy from time to time.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we process your personal information, please contact us:

Vibes Bangladesh – Gulshan Centre (Head Office)

Email: slimming.gulshan@vibes.co.in

Phone: +880 1970-970009

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Bangladesh's Most Trusted Healthcare, Wellness & Aesthetic Chain Transforming Lives Since 2015

Room 5–6, Level 5, Pink City Shopping Complex House 15, Road 103, Gulshan-2, Dhaka 1212, Bangladesh

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Gulshan01970-970009 Uttara01976-676608 Dhanmondi01901-376460

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Privacy Policy